SHIPPING

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With the exception of pre-orders, please allow up to 3 business days for us to process your order and get it to the shipping depot. At that point the shipping speed is determined by the method of shipping you chose to purchase in the shopping cart section.

RETURNS

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If you're not satisfied with your order, fear not! Returns & refunds are valid up to 10 days after the purchase. Please returned items must be undamaged and the sales receipt must be included. 

Customers are responsible for paying for shipping for the return. Once we receive the return back at Oxburger Studios and verify the condition of the product(s) we will issue the refund. The shipping amount on the original order is non-refundable.

If there are any mistakes with your order made on behalf of Oxburger Studios, we apologize in advance. We'll own up to our mistakes at no cost to you, and make things right! 

SECURITY

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The Oxburger Studios shop checkout process is secured by HTTPS / TLS encryption and it is safe for your customers to purchase from your Wix site. 

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Additionally, Oxburger Studios only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

For more information about how payment information is encrypted and secured, please contact your chosen payment gateway.